Guide "How to start"
Here you will learn the basics of using Thulium. The step-by-step guide will take you through the most important steps and allow you to configure the system yourself. Good luck!
FAQ
Here you will find answers to the questions most frequently asked by our customers.
- Blacklists as a list of random numbers for presentation on outgoing calls
- API methods provided by chat
- Can I set my own form of chat presentation on the site?
- How do I add a customer to the CRM from the ticket level?
- Can an agent assign himself to a queue?
- How can I prepare audio messages for the infoline?
- How does the "Handle another" button work?
- Show all: 37 articles
Integration/API
You will learn how to integrate Thulium with other systems and learn about our API.
CRM
You will learn how to add and search for customers in the system and see what information you can find in the customer card.
Users
You'll learn how to add agents, give them appropriate roles, and specify what communication channels they can handle.
Infoline
You will learn how to create a infoline queue, redirect a call and create an IVR tree tailored to your business needs.
You will learn how to manage email communications, set up a mailbox and add a ticket queue.
Chat
You will learn how to set up a chat room on your own site and customize its functionality.
Administration
Here you will find more advanced configuration parameters.
Reports
Thanks to extensive reports, you can analyze, among other things, the work of your consultants, the number of calls within the hotline and the statuses of records in the campaign.
Others
You will learn about the other key functionalities related to customer service.
My name is Łukasz and I take care of Thulium's knowledge base. I'd love to keep it accurate and understandable. If you have any remarks or suggestions for improvement - let me read them.
Drop me a line at: dokumentacja@thulium.pl.