Documentation

Reports

• Homepage

Inbound

• Insights
• Inbound calls

• IVR
• Primary reports

Outbound

• Outbound calls
• Phone number efficiency

• Primary reports

Tickets

• Insights
• Primary reports

• Summary
• Tickets rating

Chats

• Callbacks
• Chatbot: Interactions
• Chatbot: Unrecognized intentions

• Chat conversations
• Scheduled callbacks
• Summary

Agents

• Agent ratings
• Agents work
• Login and logout

• SMS sent
• Summary
• Tag uses

My reports

• My calls
• My chats

• My pauses

Other

• Authentication logs