Documentation

Reports

• Homepage

Inbound

• Inbound calls

• Primary reports

Outbound

• Outbound calls

• Phone number efficiency

Tickets

• Insights

• Primary reports

Chats

• Chatbot: Interactions
• Chatbot: Unrecognized intentions

• Chat conversations

Agents

• Agent ratings
• Agents work
• Login and logout

• SMS sent
• Summary
• Tag uses

My reports

• My chats

Other

• Authentication logs