You'll learn how to add agents, give them appropriate roles, and specify what communication channels they can handle.


You will learn how to create a infoline queue, redirect a call and create an IVR tree tailored to your business needs.

My name is Łukasz and I take care of Thulium's knowledge base. I'd love to keep it accurate and understandable. If you have any remarks or suggestions for improvement - let me read them.

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