You will learn how to manage email communications, set up a mailbox and add a ticket queue.
- Creating ticket queues
- Configuration of SMS accounts
- Adding agents to ticket queues
- Automatic assignment of tickets
- Configuration of e-mail boxes
- User mention
- Ticket macros
- List of tickets
- Sending and receiving messages
- Custom fields - tickets
- Ticket statuses
- Ticket categories
- Response templates
- Ticket priorities
- SMS templates
- Message rules
- Ticket topics
- Tickets automation
- Linking tickets