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E-mail
E-mail
You will learn how to manage email communications, set up a mailbox and add a ticket queue.
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Creating ticket queues
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Configuration of SMS accounts
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Adding agents to ticket queues
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Automatic assignment of tickets
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Configuration of e-mail boxes
User mention
Ticket macros
List of tickets
Sending and receiving messages
Custom fields - tickets
Ticket statuses
Ticket categories
Response templates
Ticket priorities
SMS templates
Message rules
Ticket topics
Tickets automation
Linking tickets
