You will learn how to add and search for customers in the system and see what information you can find in the customer card.


You'll learn how to add agents, give them appropriate roles, and specify what communication channels they can handle.


You will learn how to create a infoline queue, redirect a call and create an IVR tree tailored to your business needs.

My name is Łukasz and I take care of Thulium's knowledge base. I'd love to keep it accurate and understandable. If you have any remarks or suggestions for improvement - let me read them.

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