Thulium Help Center

Hi. How can we help?

Guides, how-tos, FAQs and video materials for every Thulium module — all in one place.

Browse by category

13 knowledge base categories — pick an area to explore.

Guide "How to start"

Here you will learn the basics of using Thulium. The step-by-step guide will take you through the most important steps and allow you to configure the system yourself. Good luck!

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FAQ

Here you will find answers to the questions most frequently asked by our customers.

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Integration/API

You will learn how to integrate Thulium with other systems and learn about our API.

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CRM

You will learn how to add and search for customers in the system and see what information you can find in the customer card.

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Users

You'll learn how to add agents, give them appropriate roles, and specify what communication channels they can handle.

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Infoline

You will learn how to create a infoline queue, redirect a call and create an IVR tree tailored to your business needs.

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E-mail

You will learn how to manage email communications, set up a mailbox and add a ticket queue.

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Chat

You will learn how to set up a chat room on your own site and customize its functionality.

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Administration

Here you will find more advanced configuration parameters.

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Reports

Thanks to extensive reports, you can analyze, among other things, the work of your consultants, the number of calls within the hotline and the statuses of records in the campaign.

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Others

You will learn about the other key functionalities related to customer service.

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Thulium telephony

Here you will find information related to the implementation of Thulium telephony within your Company.

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AI

Learn how to use AI to analyze conversations, track customer sentiment and create personalized communications.

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