Customer profile let you get acquainted with history of contact with customer of the campaign, infoline, chat and tickets. In this place you can send e-mail to the customer and add their to the campaign.
Go to the Customers tab and click on any customer - you will be transferred to their card.
In Thulium we have support from gravatars. What are gravatars? These are globally recognizable avatars associated with e-mail address identyfying the person. Thanks for that we are recognizable in the network for example posting on forums or writing articles on the blog. To use ths function you must have a Gravatar account.
If you add a customer to the Thulium you will enter an e-mail address that will be associated with their gravatar account. The picture that is there will automatically be added to you customer profile.
**Basic information **#
On the left side are a basic information about customers - first name and last name (or name of company) and phone number.
Additional data (ex. e-mail address) are optional and they appear when they have completed during creating a customer. You have also add an avatar - just click or drag the picture.
After expanding you can:
- edit a contact
- send e-mail/SMS
- add ticket (to the customer or on behalf of customer)
- add customer to the campaign
- delete the contact - remember if you want to delete a company, make sure that no person is assigned to it
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In the part Custom field there are additional information about customers connected with previous configured custom fields.
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In the part Attached files you have possibillity to attach a file. Click the button (jest polski przycisk ;/) and select the file if you want to attach - after adding you can change the name.
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**Customers history **#
On the right side you will find the tabs connected with contact history, changes history on customers card and special custom fields.
- Contact history tab