FAQ
Here you will find answers to the questions most frequently asked by our customers.
- When creating SIP accounts, can I enter any number?
- What characters are allowed in a login?
- How do I add a customer to the CRM from the ticket level?
- What do the priorities of the agents in the queue mean?
- When adding a user, do I have to fill in all the details?
- How do I add a customer to the CRM from within the chat?
- What if the Click2Call option does not work in the system?
- What is the sensitive data in the custom fields used for?
- How do I hook up chat to Google Analytics or Google Tag Manager?
- Possible expressions in a custom field of type number
- How do I merge two duplicate contacts in CRM?
- How do I import customers with multiple phone numbers?
- What does it mean if the tab is inactive?
- Can an agent assign himself to a queue?
- To which agent is the call directed when priorities are equal?
- What is the difference between the Service level parameter and the Agents service level?
- What voices are available in the speech synthesizer?
- How can I prepare audio messages for the infoline?
- How do I reject calls from restricted numbers?
- How do I delete a ticket queue that I no longer use?
- How do I enable the rating of incoming calls by the customer?
- How do I forward a call to voicemail?
- What does the order of the campaign mean?
- Blacklists as a list of random numbers for presentation on outgoing calls
- How is a ticket that has been closed several times reported?
- How to remove contacts/customers from a campaign?
- When making a call from a campaign with a Predictive dialer, the customer waits several seconds before hearing the agent. What is this caused by?
- In what order does the dialer set up calls from the campaign?
- How is SLA time calculated in tickets?
- How do I delete campaigns that I no longer use?
- Sending an email from a personal email address
- The ticket in the list is highlighted in red. What does this mean?
- How to add a user footer?
- How does the "Handle another" button work?
- Can I set my own form of chat presentation on the site?
- How do I enable the ticket rating functionality?
- API methods provided by chat