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FAQ
FAQ
Here you will find answers to the questions most frequently asked by our customers.
When creating SIP accounts, can I enter any number?
What characters are allowed in a login?
How do I add a customer to the CRM from the ticket level?
What do the priorities of the agents in the queue mean?
When adding a user, do I have to fill in all the details?
How do I add a customer to the CRM from within the chat?
What if the Click2Call option does not work in the system?
What is the sensitive data in the custom fields used for?
How do I hook up chat to Google Analytics or Google Tag Manager?
Possible expressions in a custom field of type number
How do I merge two duplicate contacts in CRM?
How do I import customers with multiple phone numbers?
What does it mean if the tab is inactive?
Can an agent assign himself to a queue?
To which agent is the call directed when priorities are equal?
What is the difference between the Service level parameter and the Agents service level?
What voices are available in the speech synthesizer?
How can I prepare audio messages for the infoline?
How do I reject calls from restricted numbers?
How do I delete a ticket queue that I no longer use?
How do I enable the rating of incoming calls by the customer?
How do I forward a call to voicemail?
What does the order of the campaign mean?
Blacklists as a list of random numbers for presentation on outgoing calls
How is a ticket that has been closed several times reported?
How to remove contacts/customers from a campaign?
When making a call from a campaign with a Predictive dialer, the customer waits several seconds before hearing the agent. What is this caused by?
In what order does the dialer set up calls from the campaign?
How is SLA time calculated in tickets?
How do I delete campaigns that I no longer use?
Sending an email from a personal email address
The ticket in the list is highlighted in red. What does this mean?
How to add a user footer?
How does the "Handle another" button work?
Can I set my own form of chat presentation on the site?
How do I enable the ticket rating functionality?
API methods provided by chat
