Reports
Thanks to extensive reports, you can analyze, among other things, the work of your consultants, the number of calls within the hotline and the statuses of records in the campaign.
- Insights
- Insights
- Insights
- Chatbot: Interactions
- Primary reports
- Chatbot: Unrecognized intentions
- SMS sent
- Company interactions
- Agent ratings
- User pauses
- My pauses
- Chat conversations
- Agents work
- My chats
- Callbacks
- Inbound calls
- IVR
- Summary
- Tickets rating
- Authentication logs
- Primary reports
- Outbound calls
- My calls
- Phone number efficiency
- Summary
- Homepage
- Summary
- Login and logout
- Primary reports
- Tag uses
- Scheduled callbacks