The My reports - My chats report allows you to see all chats conducted by a logged-in agent.
When you click on a selected conversation, you can see its progress on the right side of the screen.
You can search for messages using filters:
- Conversation ID - individual ID of a given conversation,
- Agent - agent who participated in the conversation,
- Customer - customer with whom chat was conducted,
- Chatbot - chatbot that participated in the conversation,
- Queue - queue from which you want to see the calls,
- Email - email address of the customer with whom the chat was conducted,
- Content - message content,
- Rating - customer rating (sad face, neutral face, smiling face),
- Ended by - chats that have been ended by a customer, agent, chatbot or system,
- Handled by - chats that were handled by an agent, chatbot or chatbot and agent,
- Start date - start date of the chat,
- First response time - time interval expressed in seconds for the response in a chat that was directed to the agent (without empty chats),
- Tags - tags with which chats have been marked,
- IP address - customer's IP address,
- Source contains - link of the page from which the customer connected,
- With GDPR consent - chats for which consent has been given to process data,
- Unanswered - messages that did not get a response.
When you select a conversation on the right, you can see its progress.
To hide the chat dialog, click .