Primary reports

The Outbound → Primary reports report allows you to view reports on outbound calls - campaigns. Among other things, you can see how many calls there were and their average time, as well as the statuses of the individual records in the campaign.

Depending on the report, we have the following parameters:

Report - list includes several reports on outbound calls,
Status - outgoing call statuses,
Campaign - select the campaign for which you want to see data, by selecting "All campaigns" you will see the sum of data from all campaigns,
**Agent **- select agents for which you want to see data, you can select all agents, selected agents (e.g. one) or select them by activity (active, inactive),
Grouping - grouping reports by different time periods,
Range from-to - the time interval for which you want to display the report,
Call time - time of the conversation,
Call lengths - length of call,
User group- select a group of agents.