What if the Click2Call option does not work in the system?

By accessing the customer's card, you have the option to contact the customer directly by clicking on the phone number (Click2Call).

Jeśli opcja nie jest aktywna to należy sprawdzić:

• whether the agent making the call is added to the simplified campaign "99999 - "Manual outbound calls",

• whether the simplified campaign rule is active in outbound call routing.

Based on the same principle, Click2Call implements the Callbacks functionality within tickets: