The Knowledge base is designed to collect information on processes and procedures related to the operational performance of the Customer Service. It allows you to browse these resources to search for specific data. It should cover all aspects related to the product or service that the Customer Service Department supports.
To use this module, select the Knowledge base section in the left navigation menu.
The knowledge base consists of a three-level hierarchy, which improves navigation and access to relevant information, i.e.. Catalog → Category → Article.
To add a new catalog, click the button
Next, you will be asked to provide a name for the Catalog in question, along with selecting a cover and the language in which the knowledge base will be maintained:
After entering the necessary data, click in order to add the given directory.
The added catalog will appear in the list of knowledge bases - by clicking we can go to edit it or delete it.
The ability to add/edit/delete is linked to the Modification permission from the Knowledge base section:
After selecting a particular directory, we can start the process of adding categories in which the articles will be located. To do this, we click on .