Redirections allow for proper routing of incoming calls. Calls can be routed to predefined queues, IVR tree depending on business hours and available agents, and disconnected. Properly configuring redirects will help you better serve your customers.
You can manage forwardings by going to the Administration tab and selecting Telecommunication → Forwardings.
You will create a new forwarding by clicking the button. You will open a tab where the following fields appear:
- Date from till - specify in what time range the redirect will be active, e.g. February 1-28,
- Between and - specify in what hours the forwarding will be active e.g. 08:00-16,
- Calls from number - enter the number from which calls are to be redirected, you can also select numbers placed on the blacklist,
- Calls to number - enter the number after which the forwarding will work or select numbers from the black list (you can enter several numbers separated by a comma),
If you want the forwarding to be available to all available numbers then you should enter ".*"
- Forward to: choose where to redirect calls.
Possible actions:#
- Number - enter the destination number to which the call is to be made, e.g. internal/city/cell.
Additional actions:
- Set voicemail: voicemail_456, where under 456 you can enter any number,
- Setting up a conference (calling several people at the same time): conference_456, where you can enter any number under 456,
- Test echo: test.
- Conference bridge - create/join a conference room by entering any/required 4-digit PIN number.
where:
- Allowed room numbers (4 digits) - entering numbers (4-digit) will trigger authorization to join it, if there are to be more PINs then they should be separated by a comma (where each PIN is a separate teleconference room).