Users are the people who use the Thulium system. We distinguish between administrators and consultants. The scope of work of agents is determined by queue assignments and permissions.
The agent's primary tool is the Thulium WebSoftphone, with which it can receive and make calls. Handling requests and chats does not require working on the phone. The work of the agents is monitored and reported, which allows administrators or managers to evaluate the efficiency of their work and optimize processes such as sales.
From the Administration tab, select Users → Users.
If you want to add a new user, click the button on the right.
In the window that appears, complete the following:
- first and last name,
- email address,
- user's login (automatically set name.surname),
- password (it is recommended to generate it).
In addition, decide whether the password is to be changed by the added User at the first login. It is also necessary to indicate the role and language of the interface.
Once a User is added, we will be taken to their card:
From it, we can set the Agent's avatar (8 MB limit) as well as assign a new SIP account, which is required for handling phone calls.
At Thulium we have support for gravatars. What are gravatars? They are globally recognizable avatars associated with an email address that identifies a person. This allows us to be recognized online, for example, by contributing to discussion forums or writing blog articles. To use such a solution, you need to have an account on the Gravatar website.
If when you add a user in Thulium you enter their email address, which will be associated with the Gravatar application then the photo (image) that is there will be automatically added to the profile.
In case you want a different user avatar instead of a gravatar delete it and upload the file from disk.