The Chats → Callbacks report shows detailed information about callbacks. Among other things, you can see when the callback was made, from which queue, and with what result.



  • Date - date and time of the callback,
  • Phone number - phone number of the person ordering the callback,
  • IP address - IP address from which the callback was ordered,
  • Status - callback status (Call terminated/ Error during call),
  • Queue - name of the queue from which the callback to the customer was made,
  • Page address - address of the page where the customer chat is located,
  • Page title - name of the site where the customer chat is located.

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