Back to main page
Thulium knowledge base
How do I add a customer to the CRM from the ticket level?
How do I add a customer to the CRM from within the chat?
How do I import customers with multiple phone numbers?
How do I merge two duplicate contacts in CRM?
Possible expressions in a custom field of type number
What if the Click2Call option does not work in the system?
What is the sensitive data in the custom fields used for?
What characters are allowed in a login?
What does it mean if the tab is inactive?
When adding a user, do I have to fill in all the details?
When creating SIP accounts, can I enter any number?
Can an agent assign himself to a queue?
How can I prepare audio messages for the infoline?
How do I enable the rating of incoming calls by the customer?
How do I forward a call to voicemail?
How do I reject calls from restricted numbers?
To which agent is the call directed when priorities are equal?
What do the priorities of the agents in the queue mean?
What is the difference between the Service level parameter and the Agents service level?
What voices are available in the speech synthesizer?
Blacklists as a list of random numbers for presentation on outgoing calls
How do I delete campaigns that I no longer use?
How to remove contacts/customers from a campaign?
In what order does the dialer set up calls from the campaign?
What does the order of the campaign mean?
When making a call from a campaign with a Predictive dialer, the customer waits several seconds before hearing the agent. What is this caused by?
How does the "Handle another" button work?
How do I delete a ticket queue that I no longer use?
How do I enable the ticket rating functionality?
How is a ticket that has been closed several times reported?
How is SLA time calculated in tickets?
How to add a user footer?
Sending an email from a personal email address
The ticket in the list is highlighted in red. What does this mean?
API methods provided by chat
Can I set my own form of chat presentation on the site?
How do I hook up chat to Google Analytics or Google Tag Manager?