Documentation

FAQ

• Where can I find Thulium's terms and conditions?
• Can I enter any number while creating a SIP account?
• Can I set my own chat widget look on the website?
• Does the number of licenses have to be equal to the number of employees?
• How can I connect a chat to Google Analytics?
• How can I direct the connection to voicemail?
• How can I merge two duplicate contacts in CRM?
• How can I prepare sound messages for the infoline?
• How can I run the Thulium Agent application?
• How can I set the chat widget position?
• How does the "Work on next ticket" button works?
• How do I add a user's footer?

• How do you import customer with several phone numbers?
• How is the average waiting time of a customer in the queue calculated?
• How the status "My record" works?
• In what order does the dialer set up calls from the campaign?
• Possible expressions in the custom field of the number type
• The ticket on the list is highlighted in red. What does it mean?
• What characters are allowed in the login?
• What does it mean that the card is inactive?
• What do the agents priorities in the queue mean?
• What languages are available in the speech synthesizer?
• When adding a user, do I have to fill in all the data?
• Which agent is the connection directed to if the agents have the same priorities?