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What if the Click2Call option does not work in the system?

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Author: Łukasz Strumiński

Created: 2023-04-12. Updated: 2023-04-12.

By accessing the customer's card, you have the option to contact the customer directly by clicking on the phone number (Click2Call).

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Jeśli opcja nie jest aktywna to należy sprawdzić:

  • whether the agent making the call is added to the simplified campaign "99999 - "Manual outbound calls",

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  • whether the simplified campaign rule is active in outbound call routing.

Based on the same principle, Click2Call implements the Callbacks functionality within tickets:

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Łukasz

My name is Łukasz and I take care of Thulium's knowledge base. I'd love to keep it accurate and understandable. If you have any remarks or suggestions for improvement - let me read them.

Drop me a line at: dokumentacja@thulium.pl.