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When making a call from a campaign with a Predictive dialer, the customer waits several seconds before hearing the agent. What is this caused by?

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Author: Łukasz Strumiński

Created: 2023-06-12. Updated: 2023-06-12.

In the case of campaign calls with the Predictive dialer, the customer, after receiving the call, can wait a few seconds for the agent to set up the call. After the customer answers the call, the system verifies that it is not an answering machine (this takes a few seconds), and then sets up the call with a free agent. If there is no free agent at the time, the dialer waits for the user to vacate, which can also take a few seconds. If no agent is available within the specified time, the dialer disconnects the calls - and marks the call as DROP.

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Łukasz

My name is Łukasz and I take care of Thulium's knowledge base. I'd love to keep it accurate and understandable. If you have any remarks or suggestions for improvement - let me read them.

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