Documentation

Porting numbers to Thulium

Author: Łukasz Strumiński

Created: Feb 10. Updated: Feb 10.

Need to transfer your Polish landline or mobile number to Thulium Telephony? No problem - you can do it free of charge in an easy and fast way. To complete the process, simply fill out the appropriate form in the operator's customer panel, and we will complete all the formalities with your current operator.

We will show you step-by-step how to carry out the number porting process.

1. From the Administration tab select Telecommunication → Subscriber Panel.

2. Within the Subscriber Panel click on :

3. You will be taken to the operator client panel, where you should click on the tab Port numbers. There we click on the button .

4. A new window will appear on the screen Request of Number Porting which needs to be completed:

where:

• Number/s - enter the number to be transferred (after entering the number, the current operator will be automatically completed),

• Date of porting - indicate the date of number portability,
• Current relationship with your carrier - POSTPAID (Monthly phone bills) lub PREPAID (per charge),

• Representation - here, select the option whether the application is submitted by the Number Owner (or Board of Directors) or through a person acting under an attached power of attorney.

In the last step, it is necessary to select one of the three applicable transfer modes:

• as soon as possible without giving my carrier any notice,
• at the end of my current contract where there is less than 120 days left,
• giving my carrier the appriopriate notice in accordance to the contract terms.

5. After filling in the above fields, click . A new window will thank you for creating the application and tell you what steps to take next.

✅ Properly completed Applications are sent to your current Operator.

✅ Applications delivered on a business day after 2:30 p.m. or on days when we are not working are usually sent on the next business day.

✅ The base date on which the current operator determines the transfer date is the date on which we send the Transfer Request to it, not the date on which the Request is filled out. This is particularly important when, for example, the mode of transfer is “in accordance with the notice period”.

✅ Once we submit the documents to your current Operator, he is required to confirm the date of the transfer. As soon as we receive this information, we will prepare an Agreement for you.

✅ In order for us to process the transfer, the documents must be delivered to us at least two business days before the scheduled transfer date (otherwise, the transfer will be processed at a later date.

✅ On the day you transfer your number to our network, we will inform you by SMS and/or email that we will start providing services related to this number (or numbers).

Thank you for using our Thulium Telephony services!