Documentation

Administration

• Microsoft Azure Storage Explorer
• Thulium Web Softphone
• Computer headphones for consultants
• Telephones for consultants
• Payment panel and Payment Card
• Connecting hardware phones
• Blacklists
• Call topics and topics custom fields
• Shifts
• Work hours
• Pauses
• Call routing
• Quick transfers
• Call transfer
• VOIP operator
• Agent app parameters
• Recording parameters
• Server status
• Agents status
• Tickets monitor
• Files
• Messages

• Music on hold
• Wallboards
• Security
• SIP state
• Active calls
• Alerts
• Configuration of landline telephones
• Connections state
• Dialer
• Dialer operation statistics
• Pause rules
• Rating system parameters
• Recordings list
• SIP accounts
• Sound files
• System access management
• System parameters
• Tags
• Ticket parameters
• Tickets
• Webhooks