Wallboards are interactive whiteboards often used in customer service companies, which display the performance indicators of the entire department, such as the number of customers waiting in line and service level of agents.
The data is displayed in real time (refreshed every 10 seconds), so managers (e.g., a department manager) can monitor the workflow in real time, which allows for optimization and proper management of consultants' work (including determining the length of breaks, planning the number of employees on each shift).
Correct synchronization of the device's time with the NTP server is necessary for the correct display of Wallboards.
From the Administration tab, select Advanced → Wallboards.
A list of available wallboards will appear on the screen.
The table consists of three columns:
- Name - the name of the wallboard,
- Edit - the ability to edit the wallboard,
- Delete - possibility to delete the wallboard.
By clicking on the name of the wallboard, you will be asked to enter your username and password.
Clicking on the button will take you to the Wallboard parameters tab, where you can see the current password and change it to your own, easier to remember.
By clicking the button, you have the ability to add and configure a wallboard.
You can choose the type of wallboard, change its title, theme (light or dark) and select the language (Polish or English). In addition, for each type of wallboard there are parameters that you can configure in it according to your needs (such as service level or the time from which data is presented on the wallboard) including the font size in the table.
Available wallboards: