Thulium Web Softphone can be used with headsets compatible with your operating system and connected via mini-Jack or USB connectors, as well as via BlueTooth.
However, additional software for Microsoft Windows (7 or higher) or macOS (10.11 El Capitan or higher) is required to support the function buttons on Jabra or Plantronics headsets. This functionality is not supported for other systems.
Jabra - required web browser: Google Chrome.
First, install add-on for Google Chrome browser.
Then install JabraChromeHost for the appropriate operating system:
Plantronics - Microsoft Windows (7 or higher) or macOS (10.11 El Capitan or higher) operating system required.
Install the software version appropriate to your system PlantronicsHub.
Network
Allowing communication with the Thulium system on the ports:
UDP/15060 (SIP)
UDP/16000-20000 (SRTP)
TCP/443 (HTTPS)
Firewalls and antivirus software must not interfere with and modify the aforementioned traffic.
In addition, communication with the address stun.l.google.com on UDP port/19302 should be allowed.
The minimum value of MTU (Maximum Transmission Unit) should be 1300 bytes (e.g. for VPN type connection).
System
Supported web browsers (scrambled to the latest version):
In this section you will learn how to set up and use the features of the Thulium Web Softphone application in a few steps.
Activation
In order for your agents to be able to use the application, you need to make sure that the functionality has been activated on their SIP accounts.
To do so, under the Administration tab, in the Telecommunication section, select SIP accounts.
Open the configuration page for a particular SIP account by clicking the button located in the Edit column.
In the Assignments section, select Thulium Web Softphone from the Hardphone list.
Confirm the configuration by clicking the button .
Login
In this section, you'll learn what agents need to do to use the phone built into the Thulium system.
When logging into the system, enter the User's login and password and then click Login.
Configuration of audio devices - In the new browser window that should appear, you can configure the sound settings (microphone and headphones). To do this, click the button .
...most likely, your Google Chrome web browser blocks pop-up windows..
To unblock them, click the icon in the address bar indicating the blockade .
Then check the Always allow pop-up windows and redirects from [...] option and click the buttonk .
Log out of the Thulium system and log in again.
From the lists, select the devices you want to use as Microphone, Sound output and Ringing sound output. To save your settings, click . If you do not choose the configuration yourself, the system will set the default devices.
When the optional configuration of sound devices is complete, click the button .
To use your phone, remember not to close this window:
As part of the microphone and headphone test, you can use the built-in test functionality:
If you accidentally close it, you can reopen the above window by clicking z panelu u samej góry systemu Thulium.
It is possible to use the Light version of the Thulium Web Softphone, which allows you to receive/execute calls (including transfers) and to set the mode of operation by clicking:
You can pin the window in Thulium Web Softphone Light so that it is always on top by using an external application e.g. PinWin
Before you report a system operation error, it's a good idea to run a test in the incognito tab, because sometimes cookies can cause a problem with Softphone's startup.
For Chrome browser, click the three dots icon (upper right corner of the screen).
Select New incognito window.
We log into the system and launch the softphone as standard.
If we have not encountered any problem now and the phone has booted up properly, it means that the cache needs to be cleared in the regular browser window.
Below are links to instructions for: Google Chrome Firefox
The Thulium system allows users to receive phone calls directly through a web browser.
When the active page of the web browser is Thulium system, a notification of an incoming call will pop up in the upper right corner of the page. It should be answered with a green or reject with the red handset .
If, on the other hand, the Thulium system is not in the active window or active browser tab:
A notification of an incoming call will appear in the lower right corner of the screen. Clicking on the notification will activate the Thulium system page, where you can answer or reject the call.
* In addition, the icon and name of the active page of the Thulium system will change. It will feature a green handset icon and information about a new call.
After receiving the call, you can active connection:
a) Mute by clicking
b) Suspend by clicking
c) Hang up by clicking
d) Select a topic of conversation
e) Enter a description of the conversation
f) Enter call tag
g) Pause the recording by clicking
h) Restart recording by clicking
In order to activate the Pause and Resume Recording option for a given Agent, the appropriate authorization must be granted:
If call topics and subject fields are configured, during or after a call, the agent will have to complete the relevant fields before taking another call. The window looks as follows:
During the conversation
After the call
In both cases, after completing the required fields, click the button .
Otherwise:
a) In the phone panel will be visible information about the completed call, which will not disappear until the description of the call is completed.
b) When you try to set the status of the agent to Free, a notification will appear in the lower right corner of the page switching to pause due to unsaved topic of conversation.
After saving the call description, the information from will disappear from the phone panel, but will appear below for a few seconds.
