Absolute number of attempts, excluding the record from subsequent ringing attempts (0 - infinite number)#
The number of attempts to make a call to the selected number. Determines how many times the dialer will make a call, for example, to a number that is busy or unavailable. Once the preset number has been made, the dialer will make no further calls regardless of the set call status (taking into account My record and Call status). If set to 0, an infinite number of calls will be made. Default: 0
Specifies whether the system should show the customer's contact history from campaigns in which they participated. Default: Yes
Number of seconds an agent has to validate a record before setting up another call#
The number of seconds (wrap-up pause) an agent has to validate a record (set the status and close the record card) before setting up another call. If he/she does not close the record within the defined time, another record will be assigned to him/her. In the case of a manual or Click2Call campaign, the agent will be put on a wrap-up pause after the call is completed. Default: 20s
Whether to automatically open a record card in a campaign (for automated agents)#
Determines whether the system will automatically open the customer's card. Applies to agents who are in automatic mode. Default: Yes
Specifies whether the dialer number is to be visible or hidden (private/proprietary number). The service requires contacting the operator.
Number of attempts after which the telephone number is excluded from further call attempts#
The number of attempts to make a call to the selected number. Determines how many times the dialer will make a call to a number that, for example, is busy or unavailable. It differs from the "Absolute number of attempts to exclude the record from consecutive calling attempts" parameter in that the attempts does not include My record status - that is, this status is not taken into account when counting attempts. Default value: none
Number of attempts after which the record is excluded from further ringing attempts#
The number of attempts to make a call to the selected record (regardless of how many phone numbers are there). Determines how many times the dialer will make a call to a record that, for example, is busy or unavailable. It differs from the parameter "Absolute number of attempts to exclude the record from subsequent calling attempts" in that the attempts does not include the status of My record - that is, this status is not taken into account when counting attempts. Default value: 7
Manual call - allow numbers to be added to the database#
Allows you to add numbers to the customer CRM database when the agent is in manual mode. Default: Yes
Manual call - allow manual ringing in the campaign#
Allows campaign calls to be made when the agent is in manual mode. Default: Yes
Priority for inbound calls when handling campaigns#
Allows the agent to prioritize calls from the hotline when in auto mode for a campaign. Default: Yes
Manual call - allow numbers in the database to be called#
Allows you to make calls to numbers in your customers' CRM database. Default: Yes
Ability to select campaigns to which the dialer will not set up calls, despite the agents assigned to them. Default: campaign "Manual outbound calls "
Whether to include "Calls abandoned with choice" in calls handled#
Ability to specify whether to include dropped calls with selection among calls handled by agents. Default: No
Number of minutes after which a call scheduled for an agent falls through to another agent#
The time, expressed in minutes, after which a call assigned to an agent will go to the next person. By "call scheduled for an agent" we mean a record marked with the system status "My record". Default: 90 minutes. If you enter a value of 0 then the call will immediately go to another agent.
Names of fields from the campaign structure whose values are to be sent in API notifications#
This parameter was created to send fields from the campaign structure (if any) whose values are to be sent in API notifications for campaigns. Within this parameter, enter fields from the campaign structure (field names) after the comma. In the case of using notifications for campaigns, then after completing this parameter, information about the fields in the structure (their values) will be sent there.
Number of days after which a record is deactivated from ringing#
The number of days after which calls are no longer made to a given number. Default: 0
Specifies the number length (number of digits) prefix for campaign numbers. Default: 6 digits
Activate the tab after the record has been opened#
Specifies whether to make the card active when the customer card is opened. Default: Yes
Close the record after setting the automatic status (0 - do not close, 1 - close)#
The parameter allows you to decide whether the record card will be closed after setting the automatic status (e.g. Call when the number is busy). If set to 0, the card will not be closed, 1 - the card will be closed. Default: 0
Disconnect the call after the record has been saved#
After the agent saves the record, the call will be automatically disconnected (applies to predictive dialer). Default value: No
Specifies the maximum number of drops, that is, calls to a number (customer) that did not receive an agent. A drop is when the system reached the customer, but there was no free agent to give the call. One of the reasons why spikes can occur is if the over-call rate is set too high. If such calls exceed the defined value then the dialer will not ring for a while. Default: 5
Maximum percentage of erroneous calls causing the dialer to stop#
The maximum number of invalid calls (wrong numbers or unable to complete a call), beyond which the dialer will be stopped. Default: 60
This parameter allows you to optimize the performance of the predictive dialer. It indicates the maximum number of customer calls the dialer is to make including the currently running calls. When this value is exceeded, the automatic operation of the dialer (predictive) is partially stopped. Default: 10
This parameter allows you to optimize the performance of the predictive dialer. It denotes the minimum number of customer calls the dialer is to make including the currently running calls. When this value is exceeded, the automatic operation of the dialer (predictive) is partially stopped. Default: 1
The parameters "Maximum value of the overcall rate" and "Minimum value of the overcall rate" are related to each other and counted per agent, and depend on the availability of agents. Example: If we have 2 agents with the maximum value at 10 and the minimum value at 4 then the dialer for these agents will make such calls in the range of 8-20. Similarly, if there were 4 agents then with the same values of the overcall rate will already be 16-40.
Whether to use the detection of answering machines#
The mechanism detects answering machines (including fax machines). Default: No
Number of seconds an agent has to read a record before setting up a call#
The time, expressed in seconds, that the agent has to read the record card before the call is set up. This parameter applies to the preview dialer. Default: 0
The parameter allows you to set the default SMS mailbox, which, when there is more than one active mailbox for sending, will be automatically selected.
Parametr pozwala na otwarcie w osobnej karcie przegl膮darki wprowadzonego linku w ramach karty klienta/zg艂oszenia/czatu na bazie adresu e-mail. Zmienna dla adresu e-mail ma posta膰 {{EMAIL}}.
The parameter allows you to open in a separate browser tab the entered link within the customer card based on the phone number. The variable for the phone number is of the form {{PHONE_NUMBER}}.
