The Messages module allows you to display short messages to logged-in Users, which may contain information about, for example, some important customer or situation in the company.
Go to Administration → Advanced → Messages.
To add a new message click :
As part of the configuration of a given message, you can configure such functions as:
- Message content - message that will be displayed to Users,
- Highlighted - determines whether the message requires the Agent to mark it as read (by default the message will be opened),
- Define the dates of the message display - specifies at what time the message is to be displayed to Consultants,
- Show the message to selected user groups - defines to which group the message should be directed (default is to all),
- Message color - background color for the entered content.
The character limit for the message content is 700. Links as well as emoji are allowed in the message content.
After completing the necessary data related to the message, click .
The newly added message will appear in the message list:
The message overview includes information such as:
- Content - message content,
- Creation date - date the message was added,
- Start date - start date of message display,
- Expiration date - end date of message display,
- Author - data of the User adding the message,
- Last edited by - author of the last change,
- - name of the group to which the message is addressed,