Agent app parameters

You can set advanced options for Thulium agent application by selecting from Administration → Advanced → Agent app parameters tab.

The settings tab will open on the screen, let's discuss the various parameters:

• Agent's default status after login

• Pause when the topic of conversation is not saved

• Pause when a call was not answered from the queue

• Run the script/URL when a queue call is answered

• Run the script/URL when a call from the campaign is answered

• Run the script/URL when the queue call rings

• Automatically answer all incoming calls

• Enable HID (softphone) handset button support

• Disable agent screen viewing

• Copy the incoming number to the clipboard

Agent's default status after login#

Sets the default status for the agent. This status will appear when logged into the system.

Choice from:

• Free,
• Administrative,
• Break,
• Work assignment.

There you will also find all the pauses that have been created by the user (administrator).

Pause when the topic of conversation is not saved#

Sets the default break for an agent who has not saved the topic of conversation. Selectable from:

• Wrap-up,
• Administrative,