Thulium enables integration with the Webankieta satisfaction survey system, whereby it is possible to initiate such a survey from either the Infoline or Ticket queue.
Scope of integration#
- Sending surveys after a completed phone call,
- Sending surveys after closing a call,
- Sending surveys through one or all channels (email + sms),
- Access to statistical data in Webankieta system for surveys initiated within Thulium,
- Ability to display ratings and comments from a survey in Thulium.
Step by step#
-
First, prepare the survey within Webankieta by following instruction.
-
In order to integrate Thulium with the Webankieta system, go to Account → Settings and then
within the latter:
- Insert data from Webhooki Webankieta into Thulium system to Administration → Advanced → Integrations and select Webankieta from the Surveys section:
- After entering authorization data in the Thulium panel, click
to authenticate the integration. If the authentication is successful, an appropriate message will appear on the screen:
By clicking the button, we can start authentication again.
After authenticating the application, you need to complete .