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Magento 2

Magento 2

Łukasz Strumiński|Created: 22/06/2026|Updated: 22/06/2026

Thulium allows you to integrate with an online store on the Magento 2 platform and download customers and their transactions to the Customer card.

Scope of integration#

Automatic addition of Magento 2 customer to Thulium,
Additional Magento tab on the customer's tab in Thulium to display customer orders from Magento 2.

Step by step#

In order to integrate Thulium with Magento 2 platform, within the former, go to Administration → Advanced → Integrations and run the integration configuration from the E-commerce section:

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You need to create a corresponding custom field type number for Magento 2 ID beforehand:

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Click file to authenticate the integration.
If the authentication is successful, an appropriate message will appear on the screen:

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By clicking on the file button, we can start re-authentication.

Once the application has been authenticated, complete Other data.

For proper authentication, the further part of the configuration process should be completed in Magento 2.

On Magento 2 platform, select SYSTEM → Integration section and click :

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3. Name the integration in the Name field and paste the data from Thulium into the Callback URL and Identity link URL fields, validate with the Administrator password and confirm file :

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Additionally, set Resource Access in the API section to Sales → Operations → Orders → Actions → View:

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After saving the changes, activate the integration by clicking Activate an then :

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Complete the process by launching the integration and selecting within the Customers tab in Thulium the functionality :

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Since the integration, synchronization with Magento 2 takes place automatically every 30 minutes.

After the process is completed, a new Magento tab will be visible within the respective customer (Customer card) with a list of orders and a completed special field with Magento ID:

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In addition, orders will be visible within the Contact History in the ORDERS section:

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As part of the ongoing chat conversation for a customer with Magento 2 integration, information about the last order is visible:

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To launch another integration with the same E-commerce platform, click and re-enter the relevant authorization and configuration data:

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After launching such integrations, this information will be visible in the list of integrations under Administration → Integrations.

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