Thulium

Magento 2

Łukasz Strumiński
Łukasz Strumiński
Updated: 6/22/2026

Thulium allows you to integrate with an online store on the Magento 2 platform and download customers and their transactions to the Customer card.


Scope of integration#

  • Automatic addition of Magento 2 customer to Thulium,
  • Additional Magento tab on the customer's tab in Thulium to display customer orders from Magento 2.

Step by step#

  1. In order to integrate Thulium with Magento 2 platform, within the former, go to AdministrationAdvancedIntegrations and run the integration configuration from the E-commerce section:

You need to create a corresponding custom field type number for Magento 2 ID beforehand:

Click file to authenticate the integration.
If the authentication is successful, an appropriate message will appear on the screen:

By clicking on the file button, we can start re-authentication.

Once the application has been authenticated, complete Other data.

For proper authentication, the further part of the configuration process should be completed in Magento 2.

  1. On Magento 2 platform, select SYSTEM → Integration section and click file:

file
3. Name the integration in the Name field and paste the data from Thulium into the Callback URL and Identity link URL fields, validate with the Administrator password and confirm file:

  1. Additionally, set Resource Access in the API section to Sales → Operations → Orders → Actions → View:
  1. After saving the changes, activate the integration by clicking Activate an then file:
  1. Complete the process by launching the integration and selecting within the Customers tab in Thulium the functionality file:

Since the integration, synchronization with Magento 2 takes place automatically every 30 minutes.

  1. After the process is completed, a new Magento tab will be visible within the respective customer (Customer card) with a list of orders and a completed special field with Magento ID:
  1. In addition, orders will be visible within the Contact History in the ORDERS section:

As part of the ongoing chat conversation for a customer with Magento 2 integration, information about the last order is visible:

  1. To launch another integration with the same E-commerce platform, click file and re-enter the relevant authorization and configuration data:

After launching such integrations, this information will be visible in the list of integrations under AdministrationIntegrations.

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