Allegro Discussions are used to resolve disputes between the buyer and the seller. In one place the situation is described, all the necessary documents, confirmations and photos are posted. All this to facilitate communication between the parties.
Shortcuts#
Scope of integration#
Thulium integration with Allegro disputes involve:
- Creating tickets based on initiated Disputes,
- Facilitating communication with the Buyer by using the Thulium ticket system,
- Proper categorization of Allegro dispute cases,
- Assigning tickets to records in CRM based on Buyer login,
- Adding a customer to the CRM in the absence of one,
- Application of automatic responses to the Buyer,
- Informing about the status of the Discussion and the products involved.
You need to create a dedicated custom field of type text (CRM), into which you will enter the Allegro user login necessary when adding a customer to the CRM. It is recommended to use the same custom field as for Allegro buyer integration.
Integration setup:
- Under Administration find the CRM section and select Custom fields.
- Click the
button and then enter any name (e.g. Allegro login). Make sure that the new field is of type Text and confirm the creation of the new special field with the
button.