EmpikPlace is a marketplace operating within the empik.com platform. It has a significant role in e-commerce and is a place to reach a diverse and numerous target group. It is also the best-rated shopping application in Poland.
Shortcuts#
Scope of integration#
Thulium integration with EmpikPlace includes:
- Creation of tickets on the basis of customer messages,
- Facilitating communication with customers through the use of the Thulium ticketing system,
- Appropriate categorisation of EmpikPlace message cases,
- Assignment of tickets to CRM records on the basis of the customer ID,
- Adding a customer to the CRM in the absence of one,
- Automated responses to the customer,
- Informing about the list of products and the order to which the conversation relates.
A dedicated custom field of type text (CRM) should be created in which the EmpikPlace customer ID necessary when adding a customer to the CRM will be entered.
Integration setup:
- Under the Administration tab find the CRM section and select Custom fields.
- Click the
button and then enter any name (e.g. Empik ID). Make sure the new field is of type Text, and confirm the creation of the new custom field with the
button.
- Then go to Administration and select Advanced → Integrations.