Facebook is currently one of the most popular social networks allowing, among other things, contact with other users via chat. Nowadays, more and more companies, meeting the needs of customers and adapting to current trends, maintain their Facebook page by posting there, for example, marketing materials encouraging the use of selected services. Customers also have the option of writing to the company to clarify an issue or inquire about the details of an offer.
Thanks to the integration of Facebook Messenger with the Thulium system, you will be able to talk to the customer directly in the system without having to go to Facebook and check messages.
We will show you how you can integrate Thulium with Facebook.
From the Administration tab, select Advanced → Integrations.
A window with available integrations will appear on the screen - click Facebook Messenger from the Social Media section.
A window will appear where you configure the integration.
Login to Facebook - click and enter your data.
If you have a page of your company on Facebook that is associated with the account you have logged into then you will be able to select it from the list.
After the authorization process and selecting the page in the Thulium panel, click to authenticate the integration. If the authentication is successful, an appropriate message will appear on the screen:
By clicking on the button, we can start re-authentication.
After authenticating the application, complete Other data.
Choose which chat queue messages from customers writing on messenger will be routed to - you can create a new queue (e.g. named "facebook") or choose one already created.