VOIP operator

In order to receive and make calls you must have an account with any VOIP operator you want. When choosing the operator compare the offers best suited to your business.

Did you know...

After creating the system you receive a test number from us - for 14 days you can receive and make calls to fully understand the capabilities of Thulium. This phone number is available only during a trial period.

Information about assigned number and account status can be found in Payments tab.

In the Administration tab select Telecommunication → Operators.

file

The table contains the created template with the operator. The phone number provided there is the number of your helpline that your customers can call.

Add a new operator by clicking the button file located on the right.

file

In the field Template name select the operator from the list. To make the configuration easy we prepared several templates of popular operators. If your operator is not on the list select "Other operator".

file

Important

If you choose other operator and you have configuration problems contact our support team - I'm sure they'll be happy to help.

After choosing the operator from the list (for example: Twilio, Globitel) the primary and advanced parameters are automatically completed. The fields that you have to complete are:

  • Username
  • Password
  • Phone number

Also check if you have the correct SIP server address.

The above data is provided to you by your operator - you should find it by logging in to you operator account on the website. If you have a problem with finding the data, contact your operator.

file

Active - checking this option causes that operator to be active. If you currently use another operator, you can configure the new parameters and activate them later.

Create default routing - if this option is selected, a default routing rule with the given phone number will be created. Remember that if you want to have more numbers with the operator, the other rules you create yourself.

After setting up and adding the operator, set this number in call forwarding so that customers can get through to your company.

Change the configuration after changing the operator. From the Administration tab, select Administration → Generate configuration.

file

Was this information helpful?

Dominika

My name is Dominika and I take care of Thulium's knowledge base. I'd love to keep it accurate and understandable. If you have any remarks or suggestions for improvement - let me read them.

Drop me a line at: dokumentacja@thulium.pl.