Documentation

My pauses

Author: Łukasz Strumiński

Created: 2023-04-04. Updated: Jun 13.

The My reports → My pauses report shows how long and what type of pause an agent who is logged into the system has been on.

The pause report by default displays data from today, in order to change the time studied, click on Date.

In addition, the report provides the ability to filter by:

• Break time - determines which interval is of interest in the context of the selected pause,
• Pauses - ability to select specific pauses to be analyzed.

On the left side of My pauses we have a summary of our pauses from the latest to the oldest with information on how long the pause was applied for.

• Date - date and time of pause,
• Pause type - pause type, e.g. break, work assignment,
• Time for a break - length of time spent on pause (hh:mm:ss).

On the right side we have a summary of the percentage of pause data over the time period studied:

If you need to export tabular data, click the button .