My pauses

The My reports - My pauses report shows how long and what type of pause an agent who is logged into the system has been on.


Data can be searched using three filters.


  • Date range - date range for which you want to see data,
  • Hour from - time from which you want to see the pauses,
  • Hour to - time to which you want to see the pauses.

Let's look at a sample report:


  • Date - pause date and time,
  • Pause type - type of pause e.g. Break, Work assignment,
  • Time on pause - length of time spent on pause (hh:mm:ss).

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