The My reports - My pauses report shows how long and what type of pause an agent who is logged into the system has been on.
Data can be searched using three filters.
- Date range - date range for which you want to see data,
- Hour from - time from which you want to see the pauses,
- Hour to - time to which you want to see the pauses.
Let's look at a sample report:
- Date - pause date and time,
- Pause type - type of pause e.g. Break, Work assignment,
- Time on pause - length of time spent on pause (hh:mm:ss).
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