Documentation

Connections state

Author: Łukasz Strumiński

Created: 2023-03-01. Updated: 2023-03-01.

The Monitoring → Connections state tab shows the current status of calls on the hotline, including queue and call waiting time.

IVR connections:

• Date - date and time of call,
• Phone number - phone number of the caller,

Queues connections:

• Date - date and time of call,
• Phone number - phone number of the caller,
• Queue name - name of the queue,
• Wait time - waiting time to call the agent.

To disconnect waiting calls in a given queue, use: