Documentation

Dispatch monitor

Author: Łukasz Strumiński

Created: 2023-02-10. Updated: Aug 27.

The Dispatch monitor module allows you to control the dispatch of messages within tickets. With it, you can check the status of messages and verify that all emails/Allegro discussions/EmpikPlace messages are being sent correctly.

From the Administration tab, select Monitoring → Dispatch monitor.

The dispatch monitor displays today's data by default. To change the verification time, click on .

By expanding , you can display additional columns:

• Date - event initiation date,
• Delayed shipping date - date of message dispatch,
• Status - message delivery status,
• Source - source of the ticket under which the message was sent,
• To - the email address to which the message was sent,
• CC - additional email addresses within CC,
• Subject - subject of the ticket,
• User - data of the User sending the message,
• Actions - the ability to cancel sending a message or resend it .

You can filter messages by clicking on :

• ID - ticket identifier,
• Status - message status,
• User - User sending the message,
• Source - source of the ticket under which the message was sent.

After clicking on the checkbox for messages, bulk actions are available:

• Resend ,
• Cancel sending .