Don't let language become a barrier to customer service! With AI Translations in Thulium, communication becomes truly global. Translate email and chat content on the fly, recognize languages automatically and respond to customers in their own language - more efficiently than ever before. You don't need to know languages to understand customers.
Available AI Translations functionalities:
Text translation#
Talk freely with customers despite language differences. Conveniently translate the text of messages and prepare a response in a specific language.
- Ticket
The translation of the client's message is made into the language of the Thulium panel after clicking on the .
You can also translate all the messages in the ticket to save time:
For the message that the agent prepares in the dialog box, click , and then select the language of interest:
Available languages for translating text entered by the consultant:
- English,
- German,
- Polish,
- French,
- Spanish,
- Italian,
- Czech,
- Slovak,
- Slovenian,
- Danish,
- Russian,
- Ukrainian,
- Romanian,
- Hungarian,
- Lithuanian,
- Swedish.
- Chat
As with tickets, the translation of the customer's message into the language of the panel is done by clicking the symbol visible when you hover over the message: