AI parameter configuration

Listen to your customers' needs with AI! Transcribe, analyze, evaluate - all fully automatically. Transcriptions, summaries and sentiment analysis will reveal what your customers really think. To automate the call analysis process, click on Administration → AI Assistant → AI parameter configuration:

As part of this functionality, we can select for which hotline queues and outbound call campaigns the automatic call analysis by AI Voice Analytics should be applied. In addition, we can set the minimum duration of calls that will be subjected to this analysis.

In order to start automatic conversion of a phone call into transcriptions, it is necessary to confirm with the key .

With the above solution, you save time, increase quality and make decisions faster. Automate your analysis and gain an advantage!