Documentation

E-mail

• Creating ticket queues
• Adding agents to ticket queues
• Configuration of e-mail boxes
• Automatic assignment of tickets
• Configuration of SMS accounts
• Custom fields - tickets
• List of tickets
• Sending and receiving messages
• Ticket categories

• Linking tickets
• Ticket priorities
• Ticket statuses
• Response templates
• SMS templates
• Ticket topics
• Message rules
• Tickets automation