Chatbot allows you to conduct a conversation with your customer so as to relieve the Customer Service of simple, repetitive questions. Additionally, it can provide service. Below, we will outline the process of adding a chatbot to your widget.
Shortcuts#
Functional scope#
- Answering simple questions from Customers by Chatbot based on prepared instructions,
- Answering after-hours questions by Chatbot according to prepared instructions.
Step by step#
- To add a Chatbot, use Administration → Click2Contact section → Chatbot:
- Next, we click the
key and enter the name of our Bot and set an avatar for it:
- Next, click on
and
to set the corresponding actions executed by the Chatbot:
- A window will appear within which you should:
- enter the name of the interaction,
- define a trigger for it,
- define the action performed by the Chatbot.
- Within the Chatbot, we can choose one of the triggers:
- Keywords - we specify what words in the message from the customer should trigger the action.