Table of contents#
Introduction#
In this section, you will learn about our chat and its most important features.
Chat is a very useful and popular tool used on websites. It allows us to quickly inquire about the offered products and services when the customer is just browsing our site. Thanks to chat we can provide customers with quick assistance.
Chat is, of course, active during office hours, and after hours or when the customer cannot wait for an answer, the message will be registered as a ticket. This gives you the assurance that it will not be lost.
Our chat allows you to set, among other things, a welcome message, adjust the hours of operation, add another consultant to the conversation, and the ability for the customer to rate the conversations.
Creating a queue#
The first step in chat configuration is to create a chat queue.
1. To do this, go to the Administration tab and in the Click2Contact section, select Queues.
2. A window with a list of queues will appear on the screen. If you want to add a new queue, click the button.
3. Create a new queue:
- enter its name
- select working hours (you can customize it according to your company's needs)
- set a welcome message (if you need it)
- set an automatic response when the agent does not respond
- specify the subject of the chat ticket
- select the ticket queue where messages go