Documentation

Tickets FAQ

• How does the "Handle another" button work?
• How do I delete a ticket queue that I no longer use?
• How do I enable the ticket rating functionality?
• How is a ticket that has been closed several times reported?

• How is SLA time calculated in tickets?
• How to add a user footer?
• Sending an email from a personal email address
• The ticket in the list is highlighted in red. What does this mean?