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Documentation
Thulium knowledge base
FAQ
Infoline FAQ
Infoline FAQ
Can an agent assign himself to a queue?
How can I prepare audio messages for the infoline?
How do I enable the rating of incoming calls by the customer?
How do I forward a call to voicemail?
How do I reject calls from restricted numbers?
To which agent is the call directed when priorities are equal?
What do the priorities of the agents in the queue mean?
What is the difference between the Service level parameter and the Agents service level?
What voices are available in the speech synthesizer?