Part 5. Chat

In tis part you will get to know our chat and its most important features.

Chat is a very useful and popular tool used on websites. Chat allows to quickly ask questions about product and services. Thanks to chat we can provide quick help to the customers.

Chat is of course active during the work hours, and after work (or when clients can’t wait for a free consultant) the message can get to our Tickets tab. So we are sure that it will not be missed.

Did you know...

Our chat allows you for example to set welcome message and work hours, and also, among others - joining other agent to the chat and possibility to rate conversation by customers.

Step 1: Create a queue

Your first step will be to create a queue. How do do this? Select Administration → Chats → Queues and then click file.

file

file

To create a new queue:

  • type a name
  • choose work hours
  • set welcome message
  • specify default ticket subject
  • choose ticket queue

file

Click file.

Step 2: Assign agents to the queue

After creating the queue assign agents to it. If you have followed the previous steps, you probably already know how our system operates :-). Enter the created queue and in the Assigned agents select file.

file

To assign agent to the appriopriate boxes.

Step 3: Create a widget

Time to prepare and configure a widget on your website.

In the Administration tab select Chats → Widgets and click file.

file

file

Type the name of page and choose the queues that will support chat. Fit the look and functionality to your needs. You can change the color, set a welcome message and after work hours message, and ask the customer to rate the conversation.

file

Check how your chat works. In part Testing type any page address (preferably your own site;)) and click Test. This will open the chat page.

file

You can see what the chat looks like from a customer’s perspective.

file

After the chat is configured and tested click file. After saving the widget you will see the code that you need to add to your website.

file


Part 1. Users

Part 2. Customers

Part 3. Infoline

Part 4. E-mails

Part 5. Chat

Part 6. Campaigns

Part 7. Reports

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Dominika

My name is Dominika and I take care of Thulium's knowledge base. I'd love to keep it accurate and understandable. If you have any remarks or suggestions for improvement - let me read them.

Drop me a line at: dokumentacja@thulium.pl.