Documentation

Can an agent assign himself to a queue?

Author: Łukasz Strumiński

Created: 2023-04-19. Updated: 2023-04-19.

By default, only the administrator or system managers can assign agents to selected queues and prioritize them accordingly.

You can assign agents to queues in two ways:

• by assigning a single user,

• group assigning users to a queue.

Alternatively, if you want to give the ability to your Agents to manage such assignments on their own, you should add them a permission from the Other section:

Once such permissions are granted, the Agent will be able to change queue settings by clicking on his profile in the panel and selecting the appropriate option: