Documentation

  1. Thulium knowledge base
  2. FAQ
  3. Infoline FAQ
  4. What do the priorities of the agents in the queue mean?

What do the priorities of the agents in the queue mean?

Avatar

Author: Łukasz Strumiński

Created: 2023-04-19. Updated: 2023-04-19.

The priority of an agent indicates its importance in the queue. The priority value can range from 0-5, where 0 is the highest value. This means that calls, chats and requests will be routed first to agents with a higher value of this parameter.

Priorities are determined when assigning agents to queues.

file

Was this information helpful?

Łukasz

My name is Łukasz and I take care of Thulium's knowledge base. I'd love to keep it accurate and understandable. If you have any remarks or suggestions for improvement - let me read them.

Drop me a line at: dokumentacja@thulium.pl.