Documentation

Kuando BUSYLIGHT

Author: Łukasz Strumiński

Created: 2022-12-15. Updated: 2022-12-15.

Thulium enables integration with Kuando BUSYLIGHT (Alpha/Omega) devices for visual notification of Agent mode.

Scope of integration

• Automatically set the color of the beacon due to the operation mode,
• Flashing beacon on incoming call.

Step by step

1. To integrate Thulium with Kuando BUSYLIGHT system, within the former, go to Administration → Advanced → Integrations and start integration configuration from the Management section:

Then click to launch the integration.

2. Next, you need to install a dedicated application on the Agent's workstation, which you will find here, and after this process, run it .

3. To complete the process of activating the functionality on a given position, it is necessary to check the appropriate option within the Account settings:

4. The beacon will illuminate in:

• green - for free mode,
• yellow - for pause mode,
• purple - for pause work assingment,
• red - during a call,
• blink red - when offering a call,
• purple - for own pause.