Amazon is one of the most popular sales platforms in the world. The following solution is designed to support the service process of customers ordering products through this platform with a plugged-in integration with the store that supports it.
Scope of integration
- Saving in Thulium CRM masked customer email addresses from Amazon in both formats (with and without order number) for the integrated store platform.
Step by step
- In order to launch Amazon integration, in Administration → Advanced → Integrations click on the button from the E-commerce section:
- Then you need to start (enable) the relevant integration:
- Saving in the CRM the customer's hashed email address ([string_characters]@marketplace.amazon.*, e.g. firstname.lastname@example.org) when synchronizing orders from the store platform, where only the address with the encrypted order number is present (e.g. email@example.com). With this solution, both formats of the hashed email address will be automatically added in the customer's card.