When making a call from a campaign with a Predictive dialer, the customer waits several seconds before hearing the agent. What is this caused by?
In the case of campaign calls with the Predictive dialer, the customer, after receiving the call, can wait a few seconds for the agent to set up the call. After the customer answers the call, the system verifies that it is not an answering machine (this takes a few seconds), and then sets up the call with a free agent. If there is no free agent at the time, the dialer waits for the user to vacate, which can also take a few seconds. If no agent is available within the specified time, the dialer disconnects the calls - and marks the call as DROP.