Documentation

Callbacks

Author: Łukasz Strumiński

Created: 2023-04-06. Updated: 2023-04-06.

The Chats → Callbacks report shows detailed information about callbacks. Among other things, you can see when the callback was made, from which queue, and with what result.

• Date - date and time of the callback,
• Phone number - phone number of the person ordering the callback,
• IP address - IP address from which the callback was ordered,
• Status - callback status (Call terminated/ Error during call),
• Queue - name of the queue from which the callback to the customer was made,
• Page address - address of the page where the customer chat is located,
• Page title - name of the site where the customer chat is located.