Documentation

Ticket logs

Author: Łukasz Strumiński

Created: 2023-02-27. Updated: yesterday at 06:35.

The Monitoring → Ticket logs tab shows what happened to a ticket that entered the system—whether it is a new ticket or whether the message was threaded to an existing ticket. Additionally, for new tickets, you can verify which message rules were applied. For merged messages, information about the reason for the merge is displayed.

The log of tickets displays data from the last 7 days by default. To change the verification period, click on .

• ID - ticket identifier, after clicking on the number you will be redirected to the ticket card,
• Date - date and time of creation of the ticket/reception of the message,
• From - the email address of the person who sent the message,
• To - the email address to which the message was sent,
• Subject - subject of the ticket,
• Type - type of ticket, e.g., New,
• Details - additional information about the ticket.

After clicking on , the rules that have been applied to the new ticket will be displayed: