Documentation

Tickets

The Monitoring → Tickets tab shows what happened to the ticket that went into the system - whether it is a new ticket, was deleted or attached to another ticket. In addition, there is information on what reason this happened (e.g., why the message was tainted).

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You can search the data by ID number and date.

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  • ID - ticket ID, when you click on the number you will be taken to the ticket form,
  • Created date - date and time of creation of ticket/message sending,
  • From - e-mail address of the person who sent the message,
  • To - e-mail address to which the message was sent,
  • Subject - message subject,
  • Type - type of ticket, e.g. New,
  • Details - additional information on the ticket.

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Łukasz

My name is Łukasz and I take care of Thulium's knowledge base. I'd love to keep it accurate and understandable. If you have any remarks or suggestions for improvement - let me read them.

Drop me a line at: dokumentacja@thulium.pl.